How to get connected?

1. Where is SunWireless?

You can find the SunWireless network in many cities and villages in Macedonia, and we continue to expand the network in the remainder of the country.  Follow our blog to be the first to learn when we'll arrive in your city as well.

  • Coverage maps
  • How do I check if I am in a SunWireless coverage area?
    • follow the first 8 steps from the directions for the Vista operating system or first 5 steps from the directions for the XP operating system
    • if you successfully complete the above steps, you will have free access to the SunWireless web-site - which indicates that you are successfully connected to our wireless network
    • if you only partially complete the above steps and notice that you have a weak wireless signal, you may need an additional Wi-Fi adapter (please refer to the next question below)

2. What do I need in order to connect to the SunWireless network?

do 100m

If you are at a distance of 0 to 100 meters from the nearest SunWireless access point, you will only need a built-in Wi-Fi card or an external Wi-Fi card for your PC or laptop.

do 300m

If you are at a distance of 100 to 300 meters from the nearest SunWireless access point, you will need an additional internal Wi-Fi receiver. We recommend that the Wi-Fi receiver is placed close to the nearest window facing the SunWireless access point.

do 1000m

If you are at a distance of 300 to 1000 meters from the nearest SunWireless access point, you will need an external Wi-Fi receiver.

If you need an additional Wi-Fi receiver in order to connect to the SunWireless network, you can buy or rent one from the SunWireless shops.

3. How do I buy Internet access?

SunWireless offers you a number of options for your Internet access, so you can choose the one that best fits your needs. Choose prepaid or postpaid and visit one of our sales locations or buy online.

4. How do I connect?

Depending on the operating system on your laptop or desktop computer, please refer to one of the documents below:

5. Who can I contact if I need more help?

Should you need additional assistance, send us an email at Оваа е-пошта е заштитена од spambots, треба да вклучите JavaScript за да ја видите or call us at the appropriate helpdesk telephone number listed in the right column.

 

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